One Source Process, LLC

Terms and Conditions

Please read the Terms of Service and Conditions before you send us your documents for processing. We reserve the right to update our Terms of Service and Conditions at any time.

One Source Process, LLC. works closely with the Chinese Embassy and Consulates to facilitate the issuance of Visas at your request. We make every effort to process your request in a timely manner. Please be aware that the issuance of a Visa is entirely at the discretion of the Chinese Embassy or Consulate. If your Visa is rejected, One Source Process, LLC will do its best to gather information as to why it was rejected and will attempt to correct the application so that it is accepted for a re-attempt fee of $95. Once the application(s) have been submitted to the Consulate, no refunds shall be issued for our Service Fee.

The Chinese Embassy and Consulates may require that the applicant appear in person to obtain their Visa. If the Embassy or Consulate requires your presence, One Source Process, LLC will notify you immediately and no refunds shall be issued for our Service Fee. The Chinese Embassy and Consulates have the final say on whether to approve or deny an application on the Visa to be issued. One Source Process, LLC guarantees that they will submit your Visa Application to the appropriate Chinese Embassy or Consulate, as instructed by you. However, One Source Process, LLC makes no guarantee that the Chinese Embassy or Consulates will issue a Visa exactly as you requested.

By sending your Visa Application to One Source Process, LLC, you accept all the requirements, restrictions and limitations on liability set forth herein and specifically agree that One Source Process, LLC shall not be liable to you for the action or inaction by the Chinese or US Government or for the performance by any third party delivery company. At all times and under all circumstances, One Source Process, LLC’s total liability to you for any claims, liabilities or damages of any kind, shall not exceed the service fees paid by you to One Source Process, LLC. Under no circumstance shall One Source Process, LLC be liable to you for any indirect or consequential losses and damages, including lost profits or punitive damages. Your sole remedy against One Source Process, LLC for failure to obtain a Chinese Visa in a timely manner shall be the One Source Process, LLC service fees actually paid by you.

Your personal data: We physically store your personal data such as your contact information, order request, credit card authorization form, supporting documentation, etc. for up to one year. Once we have held your personal data for one year, we will securely destroy your personal data. Electronic personal data will be stored for a longer period of time. One Source Process, LLC takes security seriously and handles your personal data and documents with the utmost professional care. However, once your documents are in the hands of the US Government, Embassy, Consulate, courier (FedEx, UPS, DHL, etc.), affiliate, One Source Process, LLC shall not be held liable for the handling of your personal data and documents.

Tracking Software: When you provide us with your information, you agree to allow us to contact you by email, phone, and/or text messages. Please note that we use certain third party service providers (ie Google, Live Chat) on our Site to enhance your experience or deliver certain services. These providers may collect your Personal Data in performing their services and/or functions on our Site.

Bounced Checks: If your check bounces, you agree to pay a penalty fee of $65.

Cancellations: One Source Process, LLC service fees are charged for submitting your application to the appropriate Chinese Embassy or Consulate, and such fees are non-refundable even if your Visa is denied by the Chinese Embassy or Consulate. Approved Visas shall not be returned until full and final payment has been received by One Source Process, LLC. If you wish to cancel your request and avoid fees, the cancellation request must be made before your application is submitted to the Chinese Embassy or Consulates. Once applications have been submitted to the Chinese Embassy or Consulates, our services will have started and refunds will not be provided. If you cancel before your application is submitted to the Chinese Embassy or Consulate, One Source Process, LLC will issue a refund of your payment minus a 10% service fee and any applicable return mailing costs.

Processing Times: Our processing times are based on business days. It begins from the date that we receive your physical document(s) and does not take into consideration the courier shipping to and from the client and One Source Process, LLC. One Source Process, LLC will not be held responsible for any delays incurred by the Chinese Embassy, Consulate or couriers (FedEx, UPS, DHL, USPS, etc.), whether due to weather or a shutdown, and neither discounts nor refunds will be issued. Upon completion of your request, your Visa will be dropped off or picked up by one of our couriers and shipped to you based on your return shipping request.

Guarantee: If we are unsuccessful in obtaining your Visa due to our mistake or mishandling of your application, we will provide a full refund. If we are unsuccessful in obtaining your Visa because you did not properly follow our directions, neither a full or partial refund will be provided. If you decide to have us re-attempt your Visa request, a $95 re-attempt fee will be added to your invoice.

Lost Documents: We will not be held responsible for lost documents shipped from the client to One Source Process, LLC. If a document is lost in transit from the client to us, the client will be responsible for contacting the courier or shipping company who attempted to deliver the document to try and locate the lost document. If we complete our service and your document is lost by either the US Government or by our courier (FedEx, UPS, DHL, etc.) en route to you, One Source Process, LLC will make their best effort to locate the lost document. The client will allow us 30 calendar days to locate the lost document after it has been discovered missing. If the lost document is not recovered after 30 calendar days, One Source Process, LLC will issue the client a full refund.

Please contact One Source Process, LLC at 1-800-668-5448 or info@onesourceprocess.com Monday – Friday from 9am to 6 pm and Saturday – Sunday from 9 am to 4 pm with any questions.